At Avelune Home & Living, we want you to be happy with your purchase. If you need to return an item or request a refund, please review the information below.

Return Period

For most online purchases, you have 14 days from the day you receive your order to notify us that you wish to cancel your purchase. You then have a further 14 days to return the item.

To request a return, please contact us at [your customer service email] with your order number and reason for contacting us.

Your statutory consumer rights remain unaffected by this policy.

Return Conditions

For change-of-mind returns, please return items in good condition, with their original packaging and tags where applicable. You may handle an item as reasonably necessary to inspect its nature, characteristics and functionality.

If an item has been used beyond what is necessary for inspection, or is returned damaged, a deduction may be permitted where legally applicable.

Please contact us before sending any item back. Do not return products directly to the manufacturer.

Return Shipping Costs

For change-of-mind returns, you are responsible for the return shipping costs where this has been clearly communicated before purchase.

If an item is faulty, damaged, incorrect or not as described, please contact us so we can arrange an appropriate resolution in accordance with applicable consumer law.

Our return instructions and the appropriate return address will be provided when your return request is approved.

Shipping Information

For details about delivery options, shipping costs and estimated delivery times, please visit our Shipping Information page.

Refunds

Once we receive your returned item, we will assess it and notify you of the next steps.

Where a refund is due, it will be issued to your original payment method. For statutory cancellation refunds, we will refund eligible amounts, including standard delivery costs where required by law.

Refunds will be processed within the applicable legal time limits. Your bank or payment provider may require additional time for the funds to appear in your account.

Late or Missing Refunds

If you have not received your refund, please first check your bank account and contact your payment provider to confirm whether the transaction is still being processed.

If you still need assistance, please contact us at [your customer service email].

Sale Items

Items purchased during a sale are covered by the same statutory consumer rights as items purchased at full price. Sale items are not excluded from refunds where a refund is legally due.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from the item you ordered, please contact us at [your customer service email] and include your order number and, where possible, photographs showing the issue.

We will review your enquiry and offer an appropriate solution in accordance with applicable consumer law. Depending on the circumstances, this may include a refund, repair or replacement.

Exchanges

If you would like a different item or variation, please contact us to discuss the available options.

Exchanges are subject to product availability and do not affect your statutory consumer rights. Accepting an exchange does not automatically remove any rights you may have under applicable law.

Non-Returnable Items

Certain products may be excluded from change-of-mind returns where permitted by law. These may include:

• Personalised or custom-made products.

• Perishable goods.

• Sealed products that are unsuitable for return for health or hygiene reasons once unsealed.

• Other products specifically exempt under applicable consumer law.

These exclusions do not remove your rights if an item is faulty, not as described or otherwise fails to meet applicable legal requirements.

Gifts

If an item was purchased as a gift, please contact us to discuss the available return options.

Any refund will normally be issued to the original payment method, subject to applicable law.

Incorrect Delivery Address

Please ensure your delivery address is accurate when placing your order. If you notice an error, contact us as soon as possible.

If an order has already been dispatched, we may not be able to change the delivery address. Please contact us so we can review the available options.

Customs Charges

For international orders, customs duties, import taxes or other charges may apply depending on the destination and applicable regulations. Where such charges may apply, customers should check the relevant requirements before placing an order.

If you have questions about a customs charge or a delivery affected by customs procedures, please contact us for assistance.

Contact Information

If you have any questions about returns, exchanges or refunds, please contact us:

Email: [your customer service email]

Please include your order number so we can assist you as efficiently as possible.