Avelune Home & Living values your privacy. This policy explains how we collect, use, store and share your personal information when you visit our website, place an order or contact us.

Information We Collect

When you place an order or interact with our store, we may collect personal information such as your name, billing address, delivery address, email address, telephone number and order details.

When you browse our website, certain technical information, such as your IP address, browser type, device information and website activity, may also be collected through cookies and similar technologies.

Email Marketing

If you choose to receive marketing communications from us, we may send you updates about our products, offers and store news. You can unsubscribe from marketing emails at any time using the unsubscribe link provided in the email.

How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Arrange deliveries and provide order updates.

• Process payments and help prevent fraudulent transactions.

• Respond to enquiries and provide customer support.

• Maintain, improve and protect our website.

• Send marketing communications where permitted by law and in accordance with your preferences.

• Meet our legal, tax, accounting and regulatory obligations.

We process personal information where necessary to fulfil a contract, comply with legal obligations, pursue legitimate interests where appropriate, or where we have obtained valid consent.

Consent and Your Choices

We use your information for the purposes explained in this policy and where we have an appropriate legal basis to do so.

Where we rely on your consent, such as for certain marketing communications or non-essential cookies, you can withdraw your consent at any time.

To update your marketing preferences or make a privacy-related request, please contact us at [your customer service email].

Withdrawing consent does not affect the lawfulness of processing carried out before the withdrawal.

Sharing Your Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our store and fulfil your orders. These may include:

• Shopify, which hosts our online store.

• Payment processors, which handle transactions.

• Shipping carriers and fulfilment providers, which deliver orders.

• Technology, analytics and customer support providers, where used.

• Professional advisers or public authorities where required by law.

These providers may process information in other countries, subject to the applicable legal requirements and safeguards.

Shopify

Our online store is hosted on Shopify, which provides the e-commerce platform that enables us to offer and sell our products.

Information submitted through our store may be processed by Shopify and its relevant service providers to support checkout, payment processing, order management, security and other store functions.

For more information about how Shopify handles personal information, please review Shopify’s privacy policy:

https://www.shopify.com/legal/privacy

You can also review Shopify’s terms of service:

https://www.shopify.com/legal/terms

Third-Party Services and Links

Some services used by our store may process your information according to their own privacy policies.

When you follow a link to another website, that website’s privacy practices will apply to your interaction with it. We encourage you to review its privacy policy before providing personal information.

We are not responsible for the privacy practices of independent third-party websites.

Data Security and Retention

We take reasonable technical and organisational measures to help protect your personal information against unauthorised access, loss, misuse or disclosure.

No method of online transmission or electronic storage can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, meeting legal obligations and resolving disputes.

The applicable retention period depends on the type of information and the reason it was collected.

Cookies

Our website may use cookies and similar technologies to support essential store functions, remember preferences, understand website usage and, where enabled, support analytics or advertising.

Some cookies are necessary for the website to function. Where required, we will seek your consent before using non-essential cookies.

You can manage your cookie preferences through the options available on our website. You may also be able to control cookies through your browser settings, although disabling certain cookies may affect website functionality.

Your Privacy Rights

Depending on the applicable data protection laws, you may have the right to:

• Request access to the personal information we hold about you.

• Request corrections to inaccurate or incomplete information.

• Request the deletion of your personal information in certain circumstances.

• Object to or request restrictions on certain types of processing.

• Request a copy of certain information in a portable format.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the relevant data protection authority.

To exercise your rights, please contact us at [your customer service email]. We may need to verify your identity before processing your request.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

Any updates will be published on this page, together with the revised date where appropriate. If a change materially affects how we use your personal information, we will provide any additional notice required by law.

Questions and Contact Information

If you have any questions about this Privacy Policy, wish to make a privacy request or would like more information about how we handle your personal information, please contact us:

Email: [your customer service email]

Business name: [your full legal business name]

Business address: [your business address]

We will review your enquiry and respond as soon as reasonably possible.